Key Accountabilities:
Provide IT services in HQ, IT Technical support to Internal users
Asset Management
Understand about user's need and keep long term cooperation
VIP user support
Helpdesk call agents and on-site engineers management
Job Competencies:
Excellent verbal communication skills and good at coaching, supporting.
Solid customer service experience and strong problem solving skills
Passionate and aggressive, can work under high pressure.
Assist the IT service supervisor in the quality reports and Quality Standard implementation.
Time Management and Problem Solving ability
Understand about customers' needs and keep long-term good cooperative relationship with them
Team management
Skills:
Excellent Interpersonal and communications skills
Well-known IT related process and operation model
Network and server system configuration knowledge
Voice System(PBAX) configuration
Application knowledge
Excellent communication skills (written, presentation and verbal)
ITIL Foundation Centification with services management experience
Behaviours:
Passionate and aggressive
Dynamic, committed and dedicated
Able to motivate staff
Sensitive to culture and able to work with people from diverse cultures
Achievement oriented
Quality and customer focus
Flexible